Terms and conditions

Welcome to petbugs.co.za

We are the oldest online tarantula shop in SA and many of the tarantulas currently in the SA hobby were first bred by my husband Tim Surman. I have since taken over the running of Petbugs, but the same high quality, excellent service and passion for the animals remains the same.

Collections:

You can order online and pay. We will get the orders ready for collection. Please order a day in advance and ignore the courier fee if you are going to collect. Please just let us know a day before collection. Orders can only be kept for 48 hours. We do not take responsibility for orders placed that are not collected it within 48 hours. 

 

Fur-ever petshop at 680 Paul kruger street. Pretoria

Fur-ever expres shop at 866 Meyer street Rietfontein.

Prices might be different as they are reselling.

between Meyer and naude.

PLEASE NOTE THEY DO NOT HANDLE THE PETBUGS ORDERS. They only stock our tarantulas.

 

Courier:
Although losses are rare, all live stock is couriered at your own risk. We properly pack spiders for courier to assure their safe arrival but once they have left our premises, we cannot take responsibility for the package.

If you do not want to take the risk of courier, you can collect at our premises or arrange your own courier service.

As soon as the money reflect in our account, we send within 1-3 business days. We only send Monday to Wednesday to assure your parcel arrives before the weekend. If you paid on a Wednesday, your parcel will only be send Monday.

Please note once the order is dispatched, it is out of our hands and the owner will be responsible to track the parcel. Should you inquire  problems, please contact us. If you return the parcel to sender without our consent, you will NOT RECEIVE a refund. 

WE DO NOT KEEP UNPAID ORDERS FOR LONGER THEN 48 HOURS. PLEASE CONTACT US VIA EMAIL IF YOUR HAVE ANY ENQUIRIES AS WE DO NOT WORK VIA WHATZAPP.

 

Please note sizes given are an avarage. The size can be out with 0.5cm – 1cm (bigger or smaller).

we do not measure each spider individually.

Please ensure that someone is home for that week as the parcel can arrive at anytime and the courier will not phone to ask if you are home.

Only EFT facilities are currently available, but credit card facilities will be added shortly.

Ordering:

Just add any items that you wish to purchase to your cart. Once you are done proceed to checkout. The banking details are listed on the checkout page. Orders will not be dispatched until proof of payment is send. Quotes are only valid for 48 hours, please do the transfer within this period, or the order will be cancelled.

Please send me (Mandie) an email at tim@petbugs.co.za if you encounter any problems