Terms and conditions

Welcome to petbugs.co.za

We are the oldest online tarantula shop in SA and many of the tarantulas currently in the SA hobby were first bred by my husband Tim Surman. I have since taken over the running of Petbugs, but the same high quality, excellent service and passion for the animals remains the same.

Collections:

 

Fur-ever petshop in 1049 Steve biko road. Wonderboom-suid. Pretoria

Fur-ever expres shop at 866 Meyer street Rietfontein.

between Meyer and naude.

PLEASE NOTE THEY DO NOT HANDLE THE PETBUGS ORDERS. They only stock our tarantulas.

 

Courier:
Although losses are rare, all live stock is couriered at your own risk. We properly pack spiders for courier to assure their safe arrival but once they have left our premises, we cannot take responsibility for the package.

If you do not want to take the risk of courier, you can collect at our premises or arrange your own courier service.

As soon as the money reflect in our account, we send within 1-3 business days. We only send Monday to Wednesday to assure your parcel arrives before the weekend. If you paid on a Wednesday, your parcel will only be send Monday.

Please ensure that someone is home for that week as the parcel can arrive at anytime and the courier will not phone to ask if you are home.

Only EFT facilities are currently available, but credit card facilities will be added shortly.

Ordering:

Just add any items that you wish to purchase to your cart. Once you are done proceed to checkout. The banking details are listed on the checkout page. Orders will not be dispatched until proof of payment is send. Quotes are only valid for 48 hours, please do the transfer within this period, or the order will be cancelled.

Please send me (Mandie) an email at tim@petbugs.co.za if you encounter any problems